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Privacy policy

1. Legal Controller Data

The management and safeguarding of your data correspond to the company MISURI, S.A.U. (owner of Bingo Canoe), with tax registration NIF A-28890516. Its official correspondence address is located at Avda. de Bruselas nº 26, CP: 28109 Alcobendas (Madrid). You can review the commercial registry credentials and communication channels with the Data Protection Officer (DPO) in the About us tab.

2. Type of Collected Information

A. General Navigation

Free exploration of the platform through web environments or through the mobile App does not require you to enter identification data. The system automatically stores basic telemetry information (IP address, domain nodes, and timestamps). The logging of activity on local terminals is executed through cookies under standard tracking guidelines.

B. Authenticated Users

After passing the sign-in form on the Login portal, the user’s gaming information is processed. This encompasses identity data, monetary transactions at the cashier, the use of balance from any promotional Bonus, as well as participation metrics in casino and Betting.

3. Recipients and Use of Information

Private records are intended exclusively to guarantee technical navigation, compile statistics, and resolve support queries. Processing is legally grounded in the Terms and Conditions accepted by the player.

MISURI, S.A.U. does not transfer or commercialize confidential records with third parties external to the service. Internal data communication is limited to companies of the same group due to organizational needs. External transfers of information occur by requirement of competent Public Bodies, Judges, or Courts under Spanish law, encompassing mandatory communications linked to the control of Responsible Gaming.

4. Conservation and Blocking Periods

Personal data are stored only during the service provision cycle or while the account remains active. Upon termination of activity, the files pass into a state of legal blocking: they are isolated from portal operations and safeguarded during a prescription period of 3 years to attend to queries from the Prosecutor’s Office or judicial requirements. Once this period is over, records are permanently erased. In the event of active litigation, the relevant data are retained for evidentiary purposes until a final ruling is issued.

5. Exercise of Rights and Official Channels

The legal framework of data protection in Spain grants users a series of enforceable prerogatives regarding their information:

  • Access: Consult what types of personal information are being processed.

  • Rectification: Request the amendment of erroneous or outdated data.

  • Portability: Obtain a structured and interoperable file with the owner’s data.

  • Limitation: Temporarily restrict processing purposes as set by law.

  • Erasure: Demand the permanent deletion of data due to extinction of the legal purpose.

  • Objection: Revoke the receipt of marketing campaigns and commercial emails.

  • Withdrawal of Consent: Cancel processing authorizations previously granted.

  • Direct Complaint: Approach and initiate guardianship processes before the Spanish Data Protection Agency (AEPD).

To exercise these actions, send a formal written request attaching a copy of your DNI or NIE to our Madrid headquarters, or by email to the privacy mailbox support@bingo-canoe.com. Approved request drafts are ready for download on the official AEPD website.