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Responsible gaming

On the Bingo Canoe platform, we assume the social responsibility of offering a safe and transparent gaming space, both in sports betting and online games of chance. Our operational north star consists of ensuring the user’s well-being through advanced tools that effectively prevent risky behaviors.

Rules for Safe Entertainment

Maintaining a healthy relationship with gambling implies seeing betting only as a budgeted pastime, never as a livelihood. The best guidelines to protect your game are:

  • Set a maximum budget for balance and playing time before starting to bet.

  • Play only with the balance intended for leisure, discarding credits, loans, or money from other obligations.

  • Avoid connecting if you are going through moments of stress or if you have consumed alcoholic beverages.

  • Do not fall into the temptation of chasing suffered losses.

If you want to objectively evaluate your gaming level, you have at your disposal a test based on NODS standards. Lying about the sums spent at the casino, betting to evade daily problems, or taking time away from your work or personal duties are clear symptoms that must be acted upon.

Ban on Minors and Mandatory Identity Controls

Access to games of chance is legally restricted to persons over 18 years of age. For this reason, Bingo Canoe carries out strict computer checks both on its website portal and in its official App.

  • Data Validation: Upon registering, you must attach your official document (DNI or NIE). The data is cross-checked instantly with the Identity Verification System of the General Directorate for the Regulation of Gambling (DGOJ).

  • Responsible Use of Data: The secure handling of all your personal documentation and history is carried out in full compliance with our Privacy Policy.

  • Account Closure: Any account suspected of belonging to a minor will be immediately blocked and canceled for life.

User Control Panels

To help you look after your financial health, the Bingo Canoe software puts configurable tools at your fingertips for daily use.

Legal Deposit Limits

According to the regulations of the Spanish regulated market, profiles feature automated maximum ceilings to deposit balance:

  • Daily Limit: A maximum of €600 for each calendar day.

  • Weekly Limit: A maximum cumulative total of €1,500 between Monday and Sunday.

  • Monthly Limit: A maximum total of €3,000 per month of activity.

Any user can lower these values from their profile with immediate effect. However, if you wish to increase or deactivate these limits, you will have to pass a prevention questionnaire and register safe gaming behavior for three continuous months, under what is established in our Terms and Conditions.

Time Control and Session Alerts

Upon executing the Login, the portal will remind you of the time of your last visit. The game screens feature a live clock to monitor your connection time. In the slots area, it is mandatory to set the budget and maximum duration before starting the spins. If the system logs 20 minutes of inactivity, it will log out automatically.

Detection and Early Intervention Systems

Bingo Canoe uses predictive software programmed to instantly identify atypical gaming habits or compulsive betting sequences.

If a behavioral alert is triggered, the platform will automatically apply the following restrictions:

  • Issuance of a 72-hour warning screen that requires explicit reading and acceptance by the user.

  • Immediate exclusion from VIP benefits or the promotional balances of any active Bonus.

  • Cessation of all promotional mailings or marketing messages.

  • Prohibition of using credit cards as a way to replenish balance at the cashier.

  • Automatic rejection of any request to increase your deposit limits.

Voluntary Self-Exclusion Options

Registration in the State Registry (RGIAJ)

Users who wish to ban themselves from accessing all licensed gaming operators in Spain can formalize their request by registering in the General Registry of Game Access Interdictions (RGIAJ) managed by the DGOJ.

Platform Internal Self-Exclusion

In your account options, you have a voluntary self-exclusion button. Upon activating it, your profile will be disabled for a minimum period of 6 months. While the pause is active, you will not be able to place bets of any kind, but you will maintain your right to withdraw the balance belonging to you by contacting the support department.

Brand Social Responsibility and Research

Bingo Canoe actively collaborates in funding scientific projects and sociological studies on the prevention of problematic online gambling. You can check our active corporate plans and regulatory agreements in the About us section.